MobileFoods

Last updated: July 2026  ·  Effective date: July 2026  ·  Applies to: MobileFoods mobile app (iOS & Android)

These Terms of Service ("Terms") govern your use of the MobileFoods mobile application and related services (together, the "Service"), operated by MobileFoods Technologies ("MobileFoods", "we", "our", or "us"), a business registered in Nigeria. By creating an account or using the Service you agree to these Terms. If you do not agree, please do not use the Service.

1. What MobileFoods Is

MobileFoods is a marketplace platform that connects three groups of users in Nigeria: customers who order food, independent restaurants that prepare it, and independent delivery riders who deliver it. MobileFoods is an intermediary. We do not prepare food, we do not employ riders, and we are not a party to the sale between you and a restaurant beyond facilitating it. Restaurants are solely responsible for the preparation, quality, and safety of the food they sell. Riders are solely responsible for the conduct of each delivery they accept.

2. Accounts

• You must be at least 18 years old to create an account.
• You are responsible for your login credentials and all activity on your account.
• One person may not operate multiple accounts to abuse promotions, refunds, or any platform feature.
• You may delete your account at any time from the app (Settings) or at our account deletion page. Outstanding balances must be withdrawn first.

3. Orders and Payment

• Prices shown in the app include the restaurant's price plus a platform service margin. The delivery fee is shown separately before you pay.
• All payments are processed by Paystack. We never see or store your card details.
• An order is confirmed when payment succeeds and the order is created in the app.
• Restaurants may accept or decline orders. If an order is not accepted within a reasonable time, it is cancelled automatically and refunded.
• Delivery hand-offs are verified with one-time codes. The pickup code confirms a rider collected your order; the delivery code, which only you hold, confirms the order reached you. Keep your delivery code private until the food is in your hands.

4. Cancellations and Refunds

• Orders cancelled before pickup (by the restaurant, or automatically when no restaurant or rider is available) are refunded in full to your wallet.
• Claims about wrong or missing items require photo evidence submitted through the app. Approved claims are credited to your wallet.
• We may decline refund requests that show a pattern of abuse, come from accounts created to exploit refunds, or lack required evidence.
• Once an order has been delivered and the delivery code confirmed, the delivery itself is considered complete.

5. For Restaurants

• You set your own menu prices and keep 100% of the price you set on every sale. The platform margin is added on top and paid by the customer.
• You are responsible for food quality, hygiene, accurate menus, and complying with all applicable food safety regulations.
• Earnings become available for withdrawal 24 hours after an order is delivered. This clearing window allows for dispute resolution.
• By uploading menus, photos, and business information, you grant MobileFoods a licence to display that content in the app and in marketing for the Service. You confirm you own or have rights to everything you upload.
• The verified badge is granted only after we review your CAC registration. Misrepresenting your business may lead to removal from the platform.

6. For Riders

• Riders are independent contractors, not employees of MobileFoods.
• You may accept one delivery at a time and must complete it before accepting another.
• Delivery fees are shown before you accept and are credited to your balance after the delivery is confirmed with the customer's code. Rider earnings can be withdrawn instantly.
• Failing to deliver a collected order, or attempting to confirm a delivery without the customer's code, leads to suspension and forfeiture of the delivery fee.
• You are responsible for your own vehicle, licences, and compliance with road regulations.

7. Acceptable Use

You agree not to:

• Submit false orders, false reports, or fraudulent refund claims;
• Interfere with or attempt to bypass the app's payment, verification, or security systems;
• Harass, threaten, or abuse other users, restaurant staff, or riders;
• Use the Service for any unlawful purpose.

We may suspend or terminate accounts that violate these Terms, with any legitimately earned balances paid out and any fraudulent credits reversed.

8. Service Availability

MobileFoods currently operates in parts of Ogun State and Lagos, Nigeria. Delivery availability depends on your address, restaurant opening hours, and rider availability. The Service is provided "as is"; we do not guarantee uninterrupted availability and may modify or discontinue features at any time.

9. Liability

To the maximum extent permitted by law, MobileFoods' total liability for any claim arising from an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses. Nothing in these Terms excludes liability that cannot be excluded under Nigerian law.

10. Privacy

Our Privacy Policy explains what data we collect and how we use it, in accordance with the Nigeria Data Protection Act (NDPA) 2023. It forms part of these Terms.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced in the app. Continuing to use the Service after changes take effect means you accept the updated Terms.

12. Governing Law and Contact